Mission Statement

 

At AIA Loss Assessors Ltd our mission is to provide the most professional and customer driven service possible to our clients.

 

Focusing on two main service areas, Loss Assessing and Property Insurance Surveys, we endeavour to communicate effectively and in a timely manner all relevant information to our customers.

 

Once appointed as Loss Assessors, following an insured claim, we shall attend to inspect the damage within 24 hours and we shall measure and estimate the cost of damage and submit the assessment to the Insurer without delay. We shall maintain a log of all communications with the Insurance Company and its agents throughout the claims process.

 

Even though the claims process can be quite difficult and protracted we promise to inform our clients of all progress, as it occurs. We understand the vulnerability of people when they suffer a loss and it is our job to ensure that the claim is dealt with, by the Insurer, fairly and within a reasonable timeframe.

 

When carrying out Property Insurance Surveys we promise to prepare our report within 48 hours of undertaking the survey. We shall produce a report that is factually correct, detailed and informative, and one that will enable our client to obtain quotations from their Insurance Company or Broker who, in turn, will also be in the full knowledge of the current state of repair of the property by virtue of the report presented to them.

 

AIA Loss Assessors Ltd is customer driven and we shall at all time act in the customer’s best interest. We acknowledge that Insurance Companies and Loss Adjusters are also obliged to consider the Insured’s best interest when handling a claim and in this regard we shall always engage with the Insurer and its Agent in a professional, courteous and practical manner.